The fact that financial institutions are working ever more intensively to automate their processes and drive their digital transformation is nothing new. However, the current developments in the wake of the Corona pandemic have once again made it very clear how urgently the specialist departments in banks need end-to-end systemic support. Complex processes and hidden data often stand in the way of a quick solution. In order to be able to work faster, more efficiently and more cost-effectively and to position themselves for the future, financial institutions should rely on next-generation software solutions in which professionalism is part of the DNA.
Digitization and transformation projects are by no means a new topic in the financial sector. Banks have been replacing paper-based processes with digital solutions for years, and have achieved notable success with technologies such as robotics and workflow management. However, when it comes to more complex processes, individual technologies often fail to leverage the considerable modernization potential that lies dormant at these points.
THE FINANCIAL INDUSTRY NEEDS NEW SOLUTIONS
While routine activities have a high degree of automation, robotics and co. reach their limits where increasing exceptions make knowledge workers indispensable and the data needed for context-sensitive cases remains hidden in closed silos. A study by Forrester Consulting commissioned by IBM and published in January 2020 confirms this: The greatest challenges in process modernization are data silos, exceptions and a lack of insight into processes.
The credit business illustrates why banks often encounter obstacles when it comes to systemic process support. While partial or full automation is comparatively easy to implement in the case of consumer loans, it is much more complex in the case of corporate loans. There are groups of connected customers and group structures instead of just one natural person; creditworthiness is not determined by one characteristic, but ratings, scores and analyses are included; instead of one product, there are facilities, lines and global frameworks; and a decision is not based on a single authority holder, but requires the involvement of many participants in coordination, voting, escalation and committee situations.
THINKING AHEAD TO PROCESS AUTOMATION: CHALLENGE 'ZERO BACK OFFICE'
As a result of the complexity in areas such as corporate lending, behind-the-scenes experts in particular have to manage a multitude of heterogeneous tasks. As the focus of digitization initiatives in recent years has mostly been on improving the customer experience, the 'back office' often has no or insufficient software support available. How can the potential that is often still hidden there be exploited?
Holistic process thinking
In order to cope with complexity, it is essential to view processes holistically. Only when all dependencies and interrelationships are clearly mapped is it possible to support the process participants and their collaboration on the system side and to make the right information available in a suitable form at the right time.
Data mastery
The information collected at the various points must not be stored in isolation or even lost in the further process, but must be networked in context and made available across processes. Only through networked data organization can cognitive technologies be used meaningfully to unlock knowledge.
Technology mix
Where a single technology like Robotics doesn't get anywhere, the key is 'hyperautomation' - a combination of different tools. In addition to Business Rules Management, Robotics Process Automation and Data Capture, other future-proof technologies such as Artificial Intelligence or Machine Learning should be used in tandem to automate, simplify, measure and manage workflows and processes.
NEXT GENERATION BANKING SOLUTIONS UNLOCK HIDDEN POTENTIAL
Next Generation Banking Solutions are geared to the requirements of the various users for a dedicated use case and support their collaboration. Thanks to their preconceived technicality, they enable rapid implementation, but thanks to a modular architecture, they can be flexibly adapted to changing conditions and further developed at any time. Future-proof software solutions are scalable, cloud-ready and combine different technologies in reusable services.
As experts for 'Corporate Credit' with many years of experience in automating processes in knowledge-intensive application areas, we at knowis bring together banking expertise and technology competence and have a clear view of the professional map in this area. We have shared details on our view of things at various events over the past few weeks. If you are interested in how we implement this knowledge in our next generation software solutions and thus make it consumable for our customers, don't hesitate to contact us. Our experts are looking forward to an exchange.
Digitization and transformation projects are by no means a new topic in the financial sector. Banks have been replacing paper-based processes with digital solutions for years, and have achieved notable success with technologies such as robotics and workflow management. However, when it comes to more complex processes, individual technologies often fail to leverage the considerable modernization potential that lies dormant at these points.
THE FINANCIAL INDUSTRY NEEDS NEW SOLUTIONS
While routine activities have a high degree of automation, robotics and co. reach their limits where increasing exceptions make knowledge workers indispensable and the data needed for context-sensitive cases remains hidden in closed silos. A study by Forrester Consulting commissioned by IBM and published in January 2020 confirms this: The greatest challenges in process modernization are data silos, exceptions and a lack of insight into processes.
The credit business illustrates why banks often encounter obstacles when it comes to systemic process support. While partial or full automation is comparatively easy to implement in the case of consumer loans, it is much more complex in the case of corporate loans. There are groups of connected customers and group structures instead of just one natural person; creditworthiness is not determined by one characteristic, but ratings, scores and analyses are included; instead of one product, there are facilities, lines and global frameworks; and a decision is not based on a single authority holder, but requires the involvement of many participants in coordination, voting, escalation and committee situations.
THINKING AHEAD TO PROCESS AUTOMATION: CHALLENGE 'ZERO BACK OFFICE'
As a result of the complexity in areas such as corporate lending, behind-the-scenes experts in particular have to manage a multitude of heterogeneous tasks. As the focus of digitization initiatives in recent years has mostly been on improving the customer experience, the 'back office' often has no or insufficient software support available. How can the potential that is often still hidden there be exploited?
Holistic process thinking
In order to cope with complexity, it is essential to view processes holistically. Only when all dependencies and interrelationships are clearly mapped is it possible to support the process participants and their collaboration on the system side and to make the right information available in a suitable form at the right time.
Data mastery
The information collected at the various points must not be stored in isolation or even lost in the further process, but must be networked in context and made available across processes. Only through networked data organization can cognitive technologies be used meaningfully to unlock knowledge.
Technology mix
Where a single technology like Robotics doesn't get anywhere, the key is 'hyperautomation' - a combination of different tools. In addition to Business Rules Management, Robotics Process Automation and Data Capture, other future-proof technologies such as Artificial Intelligence or Machine Learning should be used in tandem to automate, simplify, measure and manage workflows and processes.
NEXT GENERATION BANKING SOLUTIONS UNLOCK HIDDEN POTENTIAL
Next Generation Banking Solutions are geared to the requirements of the various users for a dedicated use case and support their collaboration. Thanks to their preconceived technicality, they enable rapid implementation, but thanks to a modular architecture, they can be flexibly adapted to changing conditions and further developed at any time. Future-proof software solutions are scalable, cloud-ready and combine different technologies in reusable services.
As experts for 'Corporate Credit' with many years of experience in automating processes in knowledge-intensive application areas, we at knowis bring together banking expertise and technology competence and have a clear view of the professional map in this area. We have shared details on our view of things at various events over the past few weeks. If you are interested in how we implement this knowledge in our next generation software solutions and thus make it consumable for our customers, don't hesitate to contact us. Our experts are looking forward to an exchange.